The BBC’s random complaint response generator

Below is the response from the BBC Complaints department to this email, sent over a month ago.

Thank you for contacting us about ‘Freedom Flotilla’.I understand you felt the coverage of the Israeli armed forces attack on the Gaza ‘Freedom Flotilla’ was bias against Israel. I have added your views to our audience log. This is the internal report of audience reaction which we compile daily and which is circulated to all programme makers, commissioning executives and senior management. Your points, with other comments we received, are therefore circulated and considered across the BBC.

The BBC places very high importance on achieving impartiality in its coverage of the Middle East and all other issues and strongly rejects allegations of bias for or against either Israel or the Palestinians.

From its Middle East Bureau in West Jerusalem, the BBC is well placed to report the Israeli point of view and the office is visited frequently by senior Israeli officials appearing on-air. Israeli Government spokesman Mark Regev makes regular appearances and has done so during these events too. Other interviewees include such prominent Israelis as Israeli cabinet minister Benny Begin, Deputy Foreign Minister Danny Ayalon, David Horowitz of the Jerusalem Post and Gerald Steinberg of the Israeli organisation NGO Monitor.

We have of course also had frequent contributions from our correspondent Wyre Davies who was gathering information inside Israel. We also carried the press conference given by Prime Minister Benjamin Netanyahu. In addition, our Middle East editor Jeremy Bowen has reported from both Jerusalem and Gaza throughout these events. We are scrupulous at all times to try to ensure our coverage remains fair and balanced.

I do understand you feel strongly about this, so let me reassure you that I have added your views to our audience log mentioned above. We appreciate all viewers comments as this helps us in future decision making when producing programmes.

Thank you once again for taking the time to contact us.

Kind Regards
BBC Audience Services

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